Privacy Policy
Hearthstone Buildcraft is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, whether through our website, direct communications, or engagement in our construction and civil engineering projects. It applies to all individuals who provide personal data to us, including clients, prospective clients, suppliers, and visitors to our online platform.
Hearthstone Buildcraft is located at: 2847 Grange Road, Floor 3, Manchester, Greater Manchester, M21 7HL, United Kingdom.
1. Information We Collect
We collect various types of information for different purposes to provide and improve our services to you.
1.1 Personal Data You Provide Directly to Us:
- Identity Data: Full name, title.
- Contact Data: Postal address, email address, telephone number, mobile number.
- Financial Data: Bank account details and payment card details (for payment processing related to project services).
- Project Data: Information relating to your construction or civil engineering project requirements, specifications, plans, and preferences.
- Communication Data: Information you provide when you communicate with us via email, phone, or online forms, including inquiries, feedback, and support requests.
- Marketing and Communications Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.
1.2 Automatically Collected Data:
When you visit our online platform, we may automatically collect certain information about your device and browsing activity.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
- Usage Data: Information about how you use our website, products, and services, including pages visited, services viewed, and the duration of your visit.
2. How We Use Your Information
We use the collected data for various purposes:
- To provide and deliver our construction and civil engineering services, including residential and commercial building construction, project management, structural refurbishment, sustainable building consultancy, site safety audits, and bespoke architectural carpentry.
- To communicate with you regarding your project inquiries, project progress, and services.
- To process payments for services rendered.
- To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy.
- To enable you to participate in surveys or provide feedback.
- To administer and protect our business and our online platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
- To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
- To make suggestions and recommendations to you about services that may be of interest to you.
3. Disclosure of Your Information
We may share your personal data with the following categories of recipients:
- Service Providers: Third-party companies and individuals that perform services on our behalf, such as payment processing, IT and system administration services, professional advisors, and marketing services. They will only have access to your personal data to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Professional Advisors: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Law Enforcement and Regulatory Bodies: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
4. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we keep your data for the duration of our relationship and for a period thereafter to comply with our legal obligations.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Legal Rights
Under certain circumstances, by law you have the right to:
- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at: Hearthstone Buildcraft, 2847 Grange Road, Floor 3, Manchester, Greater Manchester, M21 7HL, United Kingdom.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Postal Address: Hearthstone Buildcraft, 2847 Grange Road, Floor 3, Manchester, Greater Manchester, M21 7HL, United Kingdom.